Shipping and returns

We want your experience with The Bottled Tears Collection to be as smooth as possible. Here you will find all the details regarding our shipping, handling, and return policies to ensure you receive your order in perfect condition and on time.

Shipping and handling policy

All orders from The Bottled Tears Collection are processed with care and intentionality. We aim to get your bottled tears to you as quickly and safely as possible.

Processing time

Orders are typically processed within 1–3 business days after placement. During high-volume seasons or special releases, processing may extend to 3–5 business days. You will receive an email notification when your order has been shipped.

Shipping methods

We ship using USPS Ground Advantage and UPS Ground, selecting the most reliable and cost-effective option for your location. All packages include:

  • Tracking information
  • Protective packaging for glass bottles
  • A Bottled Tears insert card
  • A thank-you card

Shipping rates

Shipping rates are calculated at checkout based on package weight, destination, and current carrier rates. Most single-bottle orders ship between 8–20 oz, helping to keep your shipping cost low.

Delivery timeframes

Estimated delivery windows (after processing):

  • USPS Ground Advantage: 2–5 business days
  • UPS Ground: 1–5 business days

Delivery times may vary due to carrier delays or unforeseen circumstances.

Returns and exchanges

Your satisfaction is important to us. If you are not completely happy with your purchase, please review our policy below for returns and exchanges. While we do not typically accept returns or offer refunds due to the nature of our products, we are committed to addressing any issues that arise with your order.

Damaged or incorrect items

If your bottled tears arrive damaged or not as expected, please contact us immediately at Tann@thebottledtears.com  within 48 hours of delivery. Please provide your order number and photos of the damaged or incorrect item(s). We will assess the situation and work with you to find a satisfactory resolution, which may include a replacement or store credit.

General inquiries

For any other concerns or questions regarding your order, please do not hesitate to reach out to our customer service team atTann@thebottledtears.com or 404- 594-2631. We are here to help and ensure your experience with The Bottled Tears Collection is a positive one.

Contact us

For any further questions about our shipping, handling, returns, or any other aspect of your order, please feel free to contact us. Our team is dedicated to providing you with the best possible service.

Email: Tann@thebottledtears.com

Phone:404- 594-2631

We are available to assist you during business hours: Monday to Friday, 9:00 AM - 5:00 PM EST.